Although all vendor courses are aligned to standards, districts do have the option with select vendors to modify content to align to district curriculum. This service does require district participation in the review of course outlines and the communication of requested changes back to Waterfront.

Included as part of the implementation process for full-time packages are communications and marketing support services. Schools may choose as much or as little support as needed. These services include Waterfront participation in school events such as parent information sessions and student orientation sessions, materials design (brochures, mailers, one-page descriptors, etc.), sample press releases, and assistance with student handbooks and forms.

Waterfront Learning operates on a rolling admissions principle, meaning enrollments are processed throughout the year. Enrollment support includes the creation of student, teacher, and liaison accounts; student entry and withdrawal into various vendor platforms; and per student course modifications.

Waterfront Learning district liaisons have access to the program’s web-based student information system, Genius. With a district specific account created, liaisons can log in online to enroll new students, request courses, monitor progress, view attendance, review student/teacher communications, and retrieve grade information.

Hardware packages include a laptop with coordinating power supply and required software, headset with microphone, mouse, carrying case, and an Internet reimbursement for participating students/families. Should a district choose a bundled or technology package through Waterfront Learning, equipment delivery and pick-up to and from the school; hardware repair and replacement; and pre-installed software and vendor courseware support are included.

While working on their courses, students may experience networking or platform problems. Waterfront Learning does provide Technical Support Services to all online students. 

Some schools may not have teachers available to provide online course instruction, facilitation and support. Instructional supports are available through Waterfront Learning. Included in the package are Pennsylvania highly qualified teachers (HQT) to provide grading, work review, required teacher-student communications,  and live weekly office hours.  Advisors/coaches provide an additional layer of support for students through tiered intervention supports and regular progress monitoring.

Waterfront Learning offers each district liaison the opportunity to participate in cohort meetings with other liaisons and ongoing professional development. Multiple professional development series, aimed at educating individual focus groups like teachers, administrators and support staff are offered so that Waterfront Learning can grow districts’ internal capacities for supporting online learning on a customized, district by district basis.

Although the district is ultimately responsible for providing services for students with special needs, Waterfront Learning can assist the school by outlining which modifications and adaptations are available in each platform and can provide appropriate verbiage as it relates to educational planning.