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Technology Support

Technology Support for Students

For course or technical assistance, students should reach out to their assigned teacher, advisor, or coach first, and then to the Vendor Technical Support if necessary.  The need for assistance includes, but not limited to: content questions, grading, pacing, accessing quizzes/tests, viewing videos, needing additional attempts or retakes, etc.  


Contact Information

Edgenuity Courses

· 877-202-0338, ext. 3

Edison Learning Courses

· servicedesk_online@edisonlearning.com

· 855-357-8776, option 1

First Steps Drivers Theory Courses

· WFLHelp@aiu3.net

· 412-394-4996

Waterfront Learning Central Office

· WFLHelp@aiu3.net

· 412-394-4996

Please review the program's technical requirements prior to beginning coursework.

 
 
 
 INTERNET REIMBURSEMENT
 
Students utilizing program hardware are eligible to receive a reimbursement for home Internet access service charges.  Please see below for additional information.
  
Operating System
Window 7, Windows 8 or Mac OS X 10.7.5+

Hardware
Processor: 2.33GHz AMD or Intel Core Duo 1.83 GHz
Memory: 2GB RAM (2GB recommended with Windows Vista, 7 or 8)
Hard Disk Space: 1GB for cache
Display: 1280 x 1024 resolution, 16 bit color, 128MB graphics card

Network
Broadband Internet connection

Browsers
Firefox 48+, Safari 9+ (Mac only), Internet Explorer 11, or Chrome 52+

Plug Ins - Free Downloads
Adobe Flash Player 18+, Adobe Acrobat Reader DC, Adobe Shockwave, Adobe Air, Adobe Connect, QuickTime 7+, Java Virtual Machine 1.8+
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